Moving on Up: Facilitating Change with Level-Appropriate Strategies

To manage change effectively, you must be able to recognize each employee’s level of change readiness, then use specific strategies to accelerate it. You can assess a person’s level of readiness by judging what he says about the specific behavior change (don’t mistake problem-solving language for resistance), his degree of candor with you (do everything possible to encourage openness), and his actions (don’t mistake inconsistency as resistance—it might just be a sign that the person is at Level 4).
“The strategies are powerful, researched, and tested ways of accelerating the readiness to engage in new behaviors,” says Fern. “Prochaska, Norcross, and DiClemente did a remarkable ...

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