CHAPTER 4

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Introduction to Capacity Management

After going through the basics of cloud computing and how cloud computing leverages virtualization technologies to provide pooled and shared resources to customers, let’s now try to understand capacity management processes and procedures. This chapter primarily focuses on the capacity management process, its various layers and procedures.

ITIL Overview

Before understanding the capacity management process, let’s have a look at the ITIL (IT Infrastructure Library) framework from which this process is derived.

As mentioned in Figure 4-1, ITIL framework version 3 consists of five documents explaining ...

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