Chapter 8. Bringing Governance to the Clouds
How can you govern a country that has 246 varieties of cheese?
—Charles De Gaulle (1890–1970)
It is Tuesday morning. You just got a page from the vice president of sales that the customer relationship management (CRM) system is down—again. You look into the issue and find that your cloud computing provider has altered a database update service, which made your customer information access processes fail, which stopped the CRM system. You had no idea the service was going to change and no idea how the change in that service would affect the other enterprise systems. In other words, you lack governance, or the ability to control changes to services and the usage of services.
Cloud computing needs governance ...
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