Chapter 6. Cloud Management Reference Architecture

Upon completing this chapter, you would be able to understand the following:

• Tele-Management Forum (TMF) eTOM (enhanced Telecom Operations Map) standard

• Information Technology Infrastructure Library (ITIL) standard

• International Telecommunications Union - Telecommunication Standardization Sector (ITU-T) Telecommunication Management Network (TMN) standard

• Cloud management reference architecture process/functions

• Cloud framework and management framework

• Integration of management systems


Standards play an important role in the realization of cloud services. For all management systems, such as customer care systems, service provisioning/configuration systems, service assurance ...

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