Chapter 13. Providing the Right Cloud User Experience
Upon completing this chapter, you will be able to understand the following:
• The basic challenges, requirements, and building blocks for the cloud user interface
• How to provide user self-care
• Best practices around integration with other systems
• Providing an open API
This chapter provides a detailed overview of how Infrastructure as a Service (IaaS) capacity can be measured and managed.
The Cloud User Interface
One of the differentiators of a cloud service, as opposed to a traditional hosted or IT service, is the self-service characteristic. Cloud consumers are provided with an interface that allows them to design, approve, use, and monitor their cloud services. One thing to bear in ...