8
SLA Management in Cloud Computing
Learning Objectives
After reading this chapter, you will be able to
Summarize the need and characteristics of Service-Level-Agreement (SLA)
Describe SLA monitoring in Cloud
Identify research opportunities in SLA management
The Service-Level-Agreement (SLA) is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal “contract” (for example, internal department relationships). The agreement may involve separate organizations, or different teams within one organization. Contracts between the service provider and other third parties are often (incorrectly) called SLAs, because the level of service has been ...
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