chapter 12

Managing the Cloud

OFTEN, BY MOVING A solution to the cloud, IT managers shift a great deal of day-to-day management from their in-house department to the cloud-solution provider. That said, the IT manager must not relinquish oversight and responsibility for performance and data management. Instead, he or she must provide essential oversight of the key system operations.

Learning Objectives

This chapter examines essential cloud-management operations. By the time you finish this chapter, you will be able to do the following:

   Discuss components often found within a service-level agreement.

   Define and discuss vendor lock-in and specify steps a manager should take to reduce this risk.

   Discuss a manager’s potential use of audit ...

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