February 2018
Intermediate to advanced
406 pages
9h 55m
English
The key driver to start the digital transformation is defining new customer journeys and building a new customer experience. This customer-centricity is what pushes the business to fund the digital transformation program. For our case, we can assume that the business has approved the digital transformation program and we proceed from there.
From a service decomposition perspective, we need to follow the steps mentioned here:

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