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CMDB Systems by Dan Twing, Rick Sturm, Dennis Drogseth

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Chapter 7

CMDB System Use Cases

Carving Out the Right Place to Start

Abstract

This chapter looks at the benefits and requirements for the three main use cases for CMDB System deployments. These are

 Change Impact Management and Change Automation,

 Asset Management and Financial Optimization, and

 Service Impact, Performance, and Capacity Optimization.

Also included are two other use cases, DevOps and security/compliance, which typically draw on technologies and processes reflected in the three areas highlighted above.

This chapter will support the reader in critical planning and decision-making by suggesting the benefits, challenges, process concerns, technology considerations, and topline metrics to consider when selecting a use case ...

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