Finalizing Your Phase One Team
Abstract
Finalizing an effective phase one CMDB System team requires a mixture of science, art, and good communication—including the ability to listen. This chapter provides guidelines with real-world examples for establishing an effective core CMDB team and extending support to other roles, including stakeholders and service consumers.
Keywords
CMDB core team
leader
skills
manager
ITIL
consumers
stakeholder
architect
In the last chapter, we established that a significant percentage of the IT organization—in some cases, even 100%—will eventually become consumers of insights driven by the CMDB System. ...
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