Finalizing Your Phase One Team
Finalizing an effective phase one CMDB System team requires a mixture of science, art, and good communication—including the ability to listen. This chapter provides guidelines with real-world examples for establishing an effective core CMDB team and extending support to other roles, including stakeholders and service consumers.
CMDB core team
In the last chapter, we established that a significant percentage of the IT organization—in some cases, even 100%—will eventually become consumers of insights driven by the CMDB System. ...