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CMDB Systems by Dan Twing, Rick Sturm, Dennis Drogseth

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Chapter 11

Finalizing Your Phase One Team

Abstract

Finalizing an effective phase one CMDB System team requires a mixture of science, art, and good communication—including the ability to listen. This chapter provides guidelines with real-world examples for establishing an effective core CMDB team and extending support to other roles, including stakeholders and service consumers.

Keywords

CMDB core team

leader

skills

manager

ITIL

consumers

stakeholder

architect

u11-01-9780128012659

In the last chapter, we established that a significant percentage of the IT organization—in some cases, even 100%—will eventually become consumers of insights driven by the CMDB System. ...

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