Appendix F

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Overview of Frequently Used Six Sigma Analytical Methods

Evolved from years of process improvement in manufacturing and engineering, the Six Sigma toolkit is expansive. It is also adaptable and dynamic. The decision to adapt, add, or focus on specific methods should be based on the improved ability to deliver on customer needs and business benefit.

This appendix provides short descriptions of several frequently used methods that are readily applicable in software development improvement projects and that have often been included in our conference presentations. They are offered here for ease of reference while reading this book. For ...

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