by Forrest W. Breyfogle

When working with clients, I introduce basic Six Sigma concepts via the themes of Smarter Six Sigma Solutions and Integrated Enterprise Excellence (S4/IEE)—a system developed through more than 15 years of experience working with Six Sigma practitioners. A successful Six Sigma–based business strategy includes a suite of cross-functional and vertically aligned metrics that lead to significant improvements in customer satisfaction and bottom-line benefits as well as an infrastructure to support the strategy. After discussing what I call satellite-level and 30,000-foot-level metrics, I typically proceed through a discussion ...

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