Chapter 1. Why do Assessments?

What Assessments Do

This is a book about the theory and practice of process improvement assessments—how assessments work and what they accomplish. It focuses on software assessments because of the industry’s by now extensive experience with them, but it also implicitly addresses the kind of systems and even hardware assessments that have recently evolved along the same lines. The book is meant to help managers and engineers understand what process improvement assessments aim to do and to help them think about what assessments provide in return for a substantial cost in time and money.[1] It is also aimed at instructing them in how best to prepare for an assessment and how to get the most out of it. Finally, it is ...

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