Causal Analysis and Resolution: A Support Process Area at Maturity Level 5
The purpose of Causal Analysis and Resolution (CAR) is to identify causes of selected outcomes and take action to improve process performance.
CAR helps you establish a disciplined approach to analyzing the causes of outcomes, both positive and negative, of your processes. You can analyze defects or defect trends, problems such as schedule overruns or inter-organizational conflicts, as well as positive outcomes that you want to replicate elsewhere.
Causal analysis and resolution improves quality and productivity by preventing the introduction of defects or problems and by identifying and appropriately incorporating the causes of superior ...