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CMMI for Development: Guidelines for Process Integration and Product Improvement, Third Edition by Mike Konrad, Mary Beth Chrissis, Sandra Shrum

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Process and Product Quality Assurance: A Support Process Area at Maturity Level 2

Purpose

The purpose of Process and Product Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.

Tip

PPQA is often referred to as the “eyes and ears” of the organization. It ensures that the organization’s policies, practices, and processes are followed.

Introductory Notes

The Process and Product Quality Assurance process area involves the following activities:

• Objectively evaluating performed processes and work products against applicable process descriptions, standards, and procedures

• Identifying and documenting noncompliance issues

• Providing feedback to project staff and managers ...

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