CMMI® for Services: Guidelines for Superior Service, Second Edition

Causal Analysis and Resolution: A Support Process Area at Maturity Level 5

Purpose

The purpose of Causal Analysis and Resolution (CAR) is to identify causes of selected outcomes and take action to improve process performance.

In other words

CAR is about getting to the sources of important results of processes and taking effective action to ensure that good results are enabled in other work and bad results are prevented in other work.

Introductory Notes

Causal analysis and resolution improves quality and productivity by preventing the introduction of defects or problems and by identifying and appropriately incorporating the causes of superior process performance.

The Causal Analysis and Resolution process area involves the following activities: ...