CMMI® for Services: Guidelines for Superior Service, Second Edition

Supplier Agreement Management: A Project and Work Management Process Area at Maturity Level 2

Purpose

The purpose of Supplier Agreement Management (SAM) is to manage the acquisition of products and services from suppliers.

In other words

SAM is about getting what you need and what you expect from suppliers who affect your service.

Introductory Notes

The scope of this process area addresses the acquisition of products, services, and product and service components that can be delivered to the service’s customer or included in a product or service system. This process area’s practices can also be used for other purposes that benefit the service (e.g., purchasing consumables).

Why do the practices in SAM?

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