CMMI for Services: Guidelines for Superior Service

Capacity and Availability Management

A Project Management Process Area at Maturity Level 3

Purpose

The purpose of Capacity and Availability Management (CAM) is to ensure effective service system performance and ensure that resources are provided and used effectively to support service requirements.

In Other Words

CAM is about making sure you have the resources you need to deliver services and that they are available when needed—at an appropriate cost.

Introductory Notes

The Capacity and Availability Management process area involves establishing and maintaining capacity and availability at a justifiable cost and with an efficient use of resources. Capacity and availability management activities may be performed at different levels of the ...