October 2009
Intermediate to advanced
720 pages
16h 27m
English
A Support Process Area at Maturity Level 5
The purpose of Causal Analysis and Resolution (CAR) is to identify causes of defects and problems and take action to prevent them from occurring in the future.
The Causal Analysis and Resolution process area involves the following activities:
• Identifying and analyzing causes of defects and problems
• Taking actions to remove causes and prevent the occurrence of those types of defects and problems in the future