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CMMI for Services: Guidelines for Superior Service
book

CMMI for Services: Guidelines for Superior Service

by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
October 2009
Intermediate to advanced content levelIntermediate to advanced
720 pages
16h 27m
English
Addison-Wesley Professional
Content preview from CMMI for Services: Guidelines for Superior Service

Causal Analysis and Resolution

A Support Process Area at Maturity Level 5

Purpose

The purpose of Causal Analysis and Resolution (CAR) is to identify causes of defects and problems and take action to prevent them from occurring in the future.

Introductory Notes

The Causal Analysis and Resolution process area involves the following activities:

• Identifying and analyzing causes of defects and problems

• Taking actions to remove causes and prevent the occurrence of those types of defects and problems in the future

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Publisher Resources

ISBN: 9780321685353Purchase book