CMMI for Services: Guidelines for Superior Service

Supplier Agreement Management

A Project Management Process Area at Maturity Level 2

Purpose

The purpose of Supplier Agreement Management (SAM) is to manage the acquisition of products and services from suppliers.

In Other Words

SAM is about getting what you need and what you expect from suppliers who affect your service.

Introductory Notes

The scope of this process area addresses the acquisition of products, services, and product and service components that can be delivered to the project’s customer or included in a service system. This process area’s practices may also be used for other purposes that benefit the project (e.g., purchasing consumables).

Why Do the Practices in SAM?

You will make smarter choices about which suppliers you ...