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CMMI®: Guidelines for Process Integration and Product Improvement by Sandy Shrum, Mike Konrad, Mary Beth Chrissis

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Chapter . Causal Analysis and Resolution: A Support Process Area at Maturity Level 5

Purpose

The purpose of Causal Analysis and Resolution (CAR) is to identify causes of defects and other problems and take action to prevent them from occurring in the future.

Introductory Notes

The Causal Analysis and Resolution process area involves the following:

  • Identifying and analyzing causes of defects and other problems

  • Taking specific actions to remove the causes and prevent the occurrence of those types of defects and problems in the future

Causal analysis and resolution improves quality and productivity by preventing the introduction of defects into a product. Reliance on detecting defects after they have been introduced is not cost effective. It is more effective ...

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