Chapter . Causal Analysis and Resolution: A Support Process Area at Maturity Level 5
Purpose
The purpose of Causal Analysis and Resolution (CAR) is to identify causes of defects and other problems and take action to prevent them from occurring in the future.
Tip
Although this PA is commonly used for defects, you also can use it for problems such as schedule overruns and inadequate response times that should not be considered defects.
Introductory Notes
The Causal Analysis and Resolution process area involves the following:
Identifying and analyzing causes of defects and other problems
Taking specific actions to remove the causes and prevent the occurrence of those types of defects and problems in the future
Causal analysis and resolution improves quality ...
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