CMMI Survival Guide: Just Enough Process Improvement

Chapter 2Why Process Improvement Helps

We’ve described process as one way of getting a handle on activities that deal with creative thought, and as the mediator among your enterprise’s people, technology, and environment. It helps us order our thinking by defining common activities and artifacts. Process is also a means to capture and transfer the knowledge we gain in developing a particular product or service.

We learn about a process nearly every time we execute it. By taking time and effort, we can apply our knowledge to make the process better. Innovative ways to improve the productivity or predictability of a process may come to mind. Processes need to fit the task, so as the specific circumstances we are dealing with change, our processes ...