Chapter 5. Relationships Among Process Areas

In this chapter, we describe the key relationships among process areas to help you see the service provider’s view of process improvement and how process areas depend on the implementation of other process areas.

The relationships among multiple process areas, including the information and artifacts that flow from one process area to another—illustrated by the figures and descriptions in this chapter—help you to see a larger view of process implementation and improvement.

Successful process improvement initiatives must be driven by the business objectives of the organization. For example, a common business objective is to reduce the time it takes to deliver a service. The process improvement objective ...

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