Chapter 6. Essays About CMMI for Services

This chapter consists of essays written by invited contributing authors. All of these essays are related to CMMI for Services. Some of them are straightforward applications of CMMI-SVC to a particular field; for example, reporting a pilot use of the model in an IT organization or in education. In addition, we sought some unusual treatments of CMMI-SVC: How can CMMI-SVC be used in development contexts? Can CMMI-SVC be used with Agile methods—or are services already agile? Finally, several essayists describe how to approach known challenges using CMMI-SVC: adding security concerns to an appraisal, using the practices of CMMI-SVC to capitalize on what existing research tells us about superior IT service, ...

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