Organizational Process Performance
A Process Management Process Area at Maturity Level 4
The purpose of Organizational Process Performance (OPP) is to establish and maintain a quantitative understanding of the performance of the organization’s set of standard processes in support of achieving quality and process-performance objectives, and to provide process-performance data, baselines, and models to quantitatively manage the organization’s projects.
QPM and OPP are tightly coupled process areas. An organization seeking to implement one of these should implement both of them.
Process performance is a measure of actual results achieved by following a process. Process performance is characterized ...