Organizational Process Performance

A Process Management Process Area at Maturity Level 4

Purpose

The purpose of Organizational Process Performance (OPP) is to establish and maintain a quantitative understanding of the performance of the organization’s set of standard processes in support of achieving quality and process-performance objectives, and to provide process-performance data, baselines, and models to quantitatively manage the organization’s projects.

X-Ref

QPM and OPP are tightly coupled process areas. An organization seeking to implement one of these should implement both of them.

Introductory Notes

Process performance is a measure of actual results achieved by following a process. Process performance is characterized ...

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