Chapter 1


Why Integrated Process Improvement?

It is not necessary to change. Survival is not mandatory.

W. Edwards Deming (1900–1993)

The complexity of practice has always dwarfed the simplicity of theory.

Robert Britcher, The Limits of Software (1999)

Given that you are reading (or at least browsing through) this book, either you are interested in continuous process improvement and Capability Maturity Model Integration (CMMI), or you have been told to get interested in it. Perhaps your management chain or a major customer has indicated that your organization should be at least CMMI “level 3.” You think: “Should I really be interested? Will ...

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