CHAPTER 3

Conversing

What’s the Big Idea?

At the heart of people interactions across the world is the practice of conversing. So common are our conversations that the practice often barely gets noticed. And yet, conversation, in its different forms, is what brings our systems into life and sustains or ends them. It is the breath of human organizing.

Conversation can be defined as an experience between two or more people who, through the expression of thoughts and feelings, create new ideas, perspectives, and understandings. Each person has their own life experiences of conversation. Conversation is an interaction between people, usually face to face, that includes careful listening, freedom to express views, affirmation, a sense of equality, ...

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