2Beyond Exit and Voice in Enduring Welfare Services
A. Exit and Voice in Relation to Goods and Services
Both exit and voice are related to the nature of goods and services. It is necessary to distinguish between durable and non-durable goods and also to differentiate between enduring and non-enduring services. Differences between various types of goods and services make exit and voice more or less relevant as a means for consumer redress if they are dissatisfied. However, the transaction costs of exiting from enduring social services have not received enough attention from scholars. This chapter attempts to rectify that shortcoming.
A.1 Exit, Voice, Loyalty and Goods
Almost 50 years ago, A. Hirschman (1970) initiated ...
Get Co-Production and Public Service Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
