Co-Production and Public Service Management

9Co-Production at the Crossroads of Public Administration Regimes

What Role for Service Users, Providers and the Third Sector?

Citizens play numerous roles in modern, post-industrial societies and they are usually involved in several different institutions that govern these roles. Among others, they are consumers, clients of public services, members of organizations, voters in democratic elections, activists in ad hoc groups, family members of a household, wage earners on the labor market, etc. (Pestoff, 1998). Some of these diverse roles may come in conflict with each other, but the institutions that govern them can also provide citizens with alternative channels of influence. In addition, citizens maintain different relations with the persons, ...