Coach Me! Your Personal Board of Directors

26 Motivating Others to Learn and Change

Richard E. Boyatzis

Richard Boyatzis is Distinguished University Professor, professor in the Departments of Organizational Behavior, Psychology, and Cognitive Science at Case Western Reserve University. The author of more than 200 articles, his books include The Competent Manager, the international bestseller Primal Leadership (with Daniel Goleman and Annie McKee), and Helping People Change .

Let us open with a personal story – yours! Think of someone who helped you the most in your whole life to become who you are. Think of several people. For each person, remember a particular moment in which you learned something important or began a significant change – something that stuck with you possibly through today. In that moment, what did the other person say or do? How did they make you feel? Write some notes to capture the moment like you were going to write a script for a YouTube segment.

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seriously, pause, and please do the reflection

write your notes in the margins

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We have involved several million people around the world in this reflection. They most often tell us that the person cared about them, listened to them, encouraged them, and challenged them. Rarely, if ever, was the moment focused on completing a task or having them fit into a company culture. Nor was it instrumental for job performance. Instead, it was something deeper. And the impact is often still felt decades later. ...