Chapter 6. Coach as Facilitator

I can hold an intelligent conversation about healthcare delivery, natural gas distribution, municipal water systems, credit card recoveries, oil well production, website content management, and streamlining national defense systems. I know something (in fact, quite a lot) about all of these, just to name a few topics. Although I am curious by nature, I haven’t gained this eclectic mix of expertise to satisfy my thirst for knowledge. I gained it because I had to do so. Becoming an expert in these various topics was a key to success, and sometimes survival, when I was a project manager.

As a project manager, I understood the rationale behind every decision and often spoke on the team’s behalf, even on complicated ...

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