Chapter 9. Coach as Conflict Navigator
We were warned this would happen. Ken Schwaber and Mike Beedle told us to expect it. They said that the very nature of people being together—all with different backgrounds and perspectives—would bring it out (2001). Anyone who has spent time with an agile team can attest to this. What is it? Conflict.
Patrick Lencioni of The Five Dysfunctions of a Team fame names fear of conflict as one of the five dysfunctions, citing it as a main reason that teams, even good ones, struggle (2002).
Jean Tabaka, professional facilitator and agile coach, reveals that one of the hallmarks of highly collaborative (read: high-performance) teams is that they use conflict constructively. They live in a world of constructive disagreement ...