Chapter . Job Aid
Coaching Checklist
Ferdinand Fournies in Coaching for Improved Work Performance details the following coaching steps:
Get agreement that a problem exists and on what the problem is.
Discuss solutions.
Agree to a plan of action.
Follow-up on plan implementation.
Praise improvements or schedule more coaching.
Use the following checklist and areas for comments to guide you to more effective coaching.
□ Identify the problem. Good coaching begins with separating the behavior from the person, and that, in turn, means identifying the cause rather than the effect. In some cases, it means listening to the employee to discover what obstacles stand in his or her way to optimum performance.
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