C h a p t e r 1

Introduction: How to Use This Book Effectively

What’s in This Chapter?
  • The importance of using a coaching approach
  • How to use this book effectively
  • Definition of terms
  • The content of the training, book organization
  • What to do next

Why a Coaching Approach

It has been found that the primary reason employees quit jobs is not so much based on the organization or the job itself, but rather is based on her relationship with her supervisor. To the employee, the supervisor is the face of the company.

A supervisor typically determines or at least influences the following: what the employee works on each day, the amount of feedback and ...

Get Coaching Employee Engagement Training now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.