Coaching Skills
With your five-step coaching model from Chapter 2 as a backdrop, it’s time to layer in the actual coaching skills necessary to be successful in this role. These skills include:
• Building trust and rapport
• Using questions strategically
• Listening intently
• Suspending judgment
• Delivering feedback
• Challenging appropriately
• Setting actionable goals
Let’s take a closer look at each of these skills separately.
BUILDING TRUST AND RAPPORT
Several years ago, I got together for dinner with a friend of mine who leads a project team. She tossed out a comment in passing: “I just wish I could help my team be more engaged ...
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