216
INDEX
coaching to develop emotional intelli-
gence
core beliefs, 151–152
key steps in, 155–156
need for extended conversation,
157–161
and relationship with direct re-
ports, 150–151
skill applications exercise, 162
skill development exercise,
161–162
spontaneous, 156–157
Cochrane, Chuck, 197
Coffman, Cur t, 127
collaborative teamwork, 89
Collins, Jim, 197
communication
empathy as critical skill, 23–24
value of paraphrasing, 28
conflict resolution, as key to personal
influence, 31–32
consideration for others, as measure
of EQ profile, 53
continuous improvement, of emo-
tional intelligence, 91–92
corrective feedback
examples of, 106–107
need for specifics, 105
structured format for, 144–145
what vs. how, 104
courage, as measure of EQ profile, 52
Crane, Wes, 76
depression, 201–202
detail, as measure of EQ profile, 52
direction, as measure of EQ profile,
52
direct repor ts
effect of praise on, 122–123
personal connection with, 94–96
relationship with, 150–151
drug abuse, 204
emotional control, as key to personal
influence, 31
emotional expression, key role in
leadership, 31
emotional intelligence
coaches’ mastery of, 1
and complexity of work, 45–47
continuous improvement of, 91–92
defined, 14
as factor in recruitment, 46
impact of coaching on, 90–91
vs. IQ, 2
and leadership, 48–50
Lynn’s model of, 15, 30, 71–72
as success factor in high IQ profes-
sions, 47–48
empathy, 15
behaviors requiring coaching, 153
as communication skill, 23–24
defined, 20–21, 24
as essential leadership quality, 21,
22
importance of, 24–25
Reflections exercise, 41–42
vs. self-centeredness, 21
value of, 22–23
employees
average performers, 195
categories of, 195–196
evaluation of, 195–200, 205–207
marginal, see problem employees
outstanding performers, 195
energy, as measure of EQ profile, 51
EQ Difference, The (Lynn), 15
EQ Profile, see Simmons EQ Profile
executive coaching, see coaching
extended conversation
coaching strategy for, 157–161
need for, 157
sample scenarios, 157–161
facial expressions
awareness of, 26–27
practicing changes in, 27
feedback
corrective, see corrective feedback
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