CHAPTER 4: EFFECTIVE FEEDBACK
In this chapter I discuss:
• Coaching and the link to feedback.
• Beliefs about feedback.
• Tips for giving motivational and developmental feedback.
• Two models for giving feedback.
• How to deal with reactions to feedback.
• How to test and practise your skills for giving feedback.
Coaching and the link to feedback
Coaching to create high performance is underpinned by the ability to give effective feedback. Typically a coaching need is unearthed when a manager provides feedback on performance to their team member, or as result of feedback that others have provided to the coachee.
So, what is feedback?
A definition which is helpful is ‘feedback is a communication to a person which gives them information ...
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