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“Welcome to the Team!” Coaching the New Employee
“An employee is never more focused, malleable, and teachable than the first day on the job.”
—Horst Schulze CEO, Ritz-Carlton Hotels
Learning is a way of life in Knock Your Socks Off Service companies, and it begins on Day One. In the past, new employee training often consisted of nothing more than a manager’s telling the newbie, “Watch John for a few hours, then I’ll turn you loose on the customers.” If employees made some little mistakes during their first few weeks, well, customers understood about breaking in new help, didn’t they?
Today, that informal approach to bringing new employees onboard is intolerable and untenable. Just as untenable is the likelihood that a fully skilled job candidate ...
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