Help! I’m Stumped.” Coaching the Unsure Employee

“The whole idea behind productive coaching is to help people to solve their own problems. You cannot and should not solve the problem, or tell them how to solve it. You can, however, contribute, and you can make suggestions.”

—Dorothy Leeds

Any of us can find ourselves staring at an assignment, problem, or opportunity—without a clue. It may be that we don’t see a connection between “it” and anything we’ve ever done, or even thought about before to any extent. The employee asking for help may be having a problem with a presentation, a particularly difficult customer, a new product variation, or simply a new level of challenge. Regardless, the best approach to coaching the unsure employee is through ...

Get Coaching Knock Your Socks Off Service now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.