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“Can We Talk?” Peer Coaching
“Camp counselors have been using the buddy system for years.It’s about time that we did the same.”
—A Manager
Once upon a time not very long ago, the average supervisor had responsibility for five to fifteen people. In today’s downsized, reengineered organizational environment, that figure is closer to thirty. The result, as one frustrated customer service manager expresses it, is: “I don’t do management—I do crowd control.”
At the same time, many organizations are experimenting with “self-directed” work teams, assemblages of peers who manage themselves and their assigned work, without day-to-day direct supervision or even coaching—unless they reach out for it.
These two facts of modern organizational life mean ...
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