Coaching & Mentoring For Dummies, 2nd Edition

Chapter 5

Leveraging Emotional Intelligence

IN THIS CHAPTER

Defining emotional intelligence (EQ)

Helping you understand why EQ is your best tool for coaching

Exploring the four quadrants of EQ

Chapter 4 describes how to move from positional power to personal influence in order to engage and motivate employees in a collaborative relationship. Doer managers focus on executing tasks. Coaching managers focus on developing people to execute the tasks.

This chapter gives you the foundation skills for all coaching and mentoring — understanding and leveraging how emotions impact strong collaborative relationships. This chapter helps you understand what’s meant by emotional intelligence and why it’s important in coaching and mentoring. I break down emotional intelligence into four quadrants: self-awareness, self-management, social awareness, and relationship management.

Understanding What EQ Is

Researchers Jack Zenger and Joseph Folkman asked more than 300,000 business leaders to rank the top four competencies from a list of 16 key leadership skills. The team then ranked the data from most important to least important skills that leaders need to succeed in their current positions.

The ...