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Coaching Up and Down the Generations by Lisa Haneberg

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Chapter 1

Coaching for Catalysts

Fundamentals for Creating Great Coaching Moments

When thinking about what distinguishes great from poor coaching, I remember a conversation I overheard early in my career. I was 20 years old, with an ego that outpaced my accomplishments by a long shot (in other words, I was a normal 20-year-old). I am going to call the performer Jack and the coach Jill. Jack was the controller, and Jill was the front desk manager in the large hotel where we all worked. I was the assistant food and beverage director. Jack wanted to implement a new system for purchase orders, but his ideas were not being received well by the other ...

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