In This Chapter
At last, people within organisations are beginning to be able to talk about emotions at work rather than trying (and often failing) to leave them in the car park. Leaders know that people need to be emotionally intelligent as well as intellectually or technically strong. Emotional intelligence involves the skill of tuning into your own emotions and those of people around you.
In this chapter, I explore emotional states and how you can encourage your clients to anchor positive states and deal with pesky gremlins who can interfere with people's resourcefulness. I also delve into dealing with fear and improving confidence.