© Navin Sabharwal, Amit Agrawal 2020
N. Sabharwal, A. AgrawalCognitive Virtual Assistants Using Google Dialogflowhttps://doi.org/10.1007/978-1-4842-5741-8_5

5. New Research in the Field of Cognitive Virtual Chatbots

Navin Sabharwal1  and Amit Agrawal2
(1)
New Delhi, Delhi, India
(2)
Mathura, India
 

Enterprises working on chatbot systems have already started seeing benefits from their deployed cognitive virtual assistants. They are working to implement even more features to enrich conversation systems and improve the user experience.

Some new features such as designing conversations from existing chat logs were impossible just a few short years ago. Today, cloud vendors such as Google and IBM Watson have implemented capabilities in their chatbot systems ...

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