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Collaboration Explained: Facilitation Skills for Software Project Leaders by Jean Tabaka

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Preface

A Path of Learning

When I started my career in IT back in the 1970s, I began as an intern for a JCL helpdesk that supported a team of analysts who expected their programs to run smoothly (enough) in the massive farm of IBM 3270s built for that purpose. I never met the analysts I supported; I never really knew the business they were supporting. I just knew that a stream of data from one system through tape drives to another system had not completed correctly (ABEND!) and I needed to restart the job or redirect the stream from box to box as needed.

The only “collaboration” I experienced was in the form of directions from my supervisor when I didn’t know how to solve the problem. There were no team meetings, no team decisions (except ...

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