CHAPTER 2: UNDERSTANDING SERVICE REQUIREMENTS

Does anyone remember when we were explorers?

Covered in this chapter

About service requirements

The gap between business need and IT delivery

Introducing business service design as an approach to bridge the business/IT gap in understanding

Gathering the right requirements for business needs

 

2.1 Mind the gap

An important success factor to obtain the services, not that you asked for, but those that you need, is getting the requirements right. This is not as easy as one might think, otherwise this book would not exist and everyone would experience services that mirror the social media services that we all know and love. Well, some of us; at least one of the authors pines for anti-social media. ...

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