CHAPTER 2: UNDERSTANDING SERVICE REQUIREMENTS
Does anyone remember when we were explorers?
Covered in this chapter
• About service requirements
• The gap between business need and IT delivery
• Introducing business service design as an approach to bridge the business/IT gap in understanding
• Gathering the right requirements for business needs
2.1 Mind the gap
An important success factor to obtain the services, not that you asked for, but those that you need, is getting the requirements right. This is not as easy as one might think, otherwise this book would not exist and everyone would experience services that mirror the social media services that we all know and love. Well, some of us; at least one of the authors pines for anti-social media. ...