CHAPTER 7: USING BUSINESS SERVICE DESIGN: OBTAINING INSIGHT

Make it so

Covered in this chapter

Value of SDS and collaborative BSD

Best practices and methods to use to explore and manage service offerings

Obtaining insight into the correct requirements

Using BSD

Best practices to apply BSD

 

7.1 Value of the SDS and using BSD

In this chapter, we cover some final thoughts on using BSD and the understanding of IT-driven business services. First, we consider the potential ways in which the application of BSD will help you. Then the BSD approach is positioned alongside other methods and frameworks. After that we provide you with some guidance about setting up a business service design session.

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