CHAPTER 7: USING BUSINESS SERVICE DESIGN: OBTAINING INSIGHT
Make it so
Covered in this chapter
• Value of SDS and collaborative BSD
• Best practices and methods to use to explore and manage service offerings
• Obtaining insight into the correct requirements
• Using BSD
• Best practices to apply BSD
7.1 Value of the SDS and using BSD
In this chapter, we cover some final thoughts on using BSD and the understanding of IT-driven business services. First, we consider the potential ways in which the application of BSD will help you. Then the BSD approach is positioned alongside other methods and frameworks. After that we provide you with some guidance about setting up a business service design session.
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