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Collaborative Business Design: The Fundamentals
book

Collaborative Business Design: The Fundamentals

by Brian Johnson, Leon-Paul de Rouw
March 2018
Intermediate to advanced content levelIntermediate to advanced
112 pages
1h 44m
English
IT Governance Publishing
Content preview from Collaborative Business Design: The Fundamentals

1. IT-DRIVEN BUSINESS SERVICES

Outside of a dog, a book is man’s best friend. Inside of a dog, it’s too dark to read.

Groucho Marx

1.1 Business need and value

The primary focus of this guide (with respect to the fundamentals of collaborative business service design) is the needs of the business; what information must be collected, how IT is processed, what is automated, can be automated, can never be automated, what is the result we want, how will this new service be paid for and what (if any) income is required from it.

As such, it is imperative to understand the characteristics of IT-driven services and service offerings. We need to understand the service requirements and to describe a structured approach to gather the right requirements for ...

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Publisher Resources

ISBN: 9781849289788