1. IT-DRIVEN BUSINESS SERVICES
Outside of a dog, a book is man’s best friend. Inside of a dog, it’s too dark to read.
Groucho Marx
1.1 Business need and value
The primary focus of this guide (with respect to the fundamentals of collaborative business service design) is the needs of the business; what information must be collected, how IT is processed, what is automated, can be automated, can never be automated, what is the result we want, how will this new service be paid for and what (if any) income is required from it.
As such, it is imperative to understand the characteristics of IT-driven services and service offerings. We need to understand the service requirements and to describe a structured approach to gather the right requirements for ...
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