CHAPTER 3

Service Provider Challenges

Key Service Provider Challenges

This chapter focuses on the challenges faced by service provider organizations in managing, developing, and delivering collaborative innovation with their clients. Of course, not all service provider organizations will have all the challenges listed, but the majority of organizations are likely to be facing at least a number of them, either at the current time or at some point in the future. Experience-based recommendations for overcoming such challenges are included in the following chapters.

Many people working in service provider organizations will instantly recognize many of the items listed. Others may be less obviously recognizable. Many of the items may raise a few eyebrows ...

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